Refund Policy
At Lilia Digital (lilia-digital.com), we strive to provide high-quality software solutions that meet your business needs. Please read our refund policy carefully before purchasing any of our services.
1. Paid Services
All payments for software plans are billed according to the selected plan (monthly or annual). By purchasing a plan, you agree to the payment terms outlined at the time of purchase.
2. Refund Eligibility
We offer refunds only in the following cases:
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Technical issues that prevent the software from functioning as described, which cannot be resolved within a reasonable time
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Duplicate payments or billing errors
3. Non-Refundable Cases
Refunds are not available for:
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Change of mind or dissatisfaction with features you had access to
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Failure to use the software as instructed or according to the terms of service
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Partial usage of a paid plan
4. Requesting a Refund
To request a refund, please contact our support team at contact@lilia-digital.com within 7 days of the payment date. Include your purchase details and a description of the issue. We will review your request and respond within 3 business days.
5. Processing Refunds
Approved refunds will be processed to the original payment method. Please note that it may take several business days for the amount to appear in your account depending on your payment provider.
Contact Us
For questions or concerns regarding this Refund Policy, please reach out to:
Email: contact@lilia-digital.com
Domain: lilia-digital.com